UNIVERSITY OF MASSACHUSETTS DARTMOUTH

12/13/01


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Table of Contents

UNIVERSITY OF MASSACHUSETTS DARTMOUTH

AGENDA

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Types of Customer Service Functions

Online Customer Satisfaction

Customer Service / Management

Customer Service / Management

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- Voice over the Internet

Customer Service / Management

Customer Service / Management

Customer Service / Management

Most important

Most important

Most important

Most important

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Useful Web Sites on Customer Service

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UNIVERSITY OF MASSACHUSETTS DARTMOUTH

Author: Fahri

Email: f1karakaya@Umassd.edu

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